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GreenChop

Subscribe & Delivery

  1. Delivery Areas: We currently deliver to select regions. Please enter your zip code on our website to check if we deliver to your area.

  2. Delivery Times: Orders are typically processed within 1-2 business days. Standard delivery times are between 9 AM and 6 PM, Monday through Friday. We strive to provide accurate delivery windows but cannot guarantee specific times.

  3. Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can monitor your delivery status through our website.

  4. Delivery Fees: A standard delivery fee applies to all orders. Free delivery is available for orders over a certain amount (e.g., $50). Check our website for current promotions.

  5. Packaging: We use eco-friendly packaging to ensure your products arrive fresh and safe. Our insulated packaging helps maintain the quality of our plant-based meats during transit.

  6. Delivery Issues: If there are any issues with your delivery, such as missing items or damaged products, please contact our customer service team within 24 hours of delivery. We’ll work to resolve the issue promptly.

  7. Contactless Delivery: We offer contactless delivery options for your safety. You can specify delivery instructions at checkout to ensure your order is left in a safe location.

  8. Returns and Refunds: Due to the perishable nature of our products, we do not accept returns. However, if you receive a defective product, please reach out to us, and we will provide a replacement or refund as appropriate.

Subscription Cancellation & Refund Policy

  1. Cancellation Policy: You can cancel your subscription at any time through your account settings on our website. Cancellations must be made at least 24 hours before your next scheduled delivery to avoid being charged for that cycle.

  2. Refund Policy: We offer a full refund for any subscription charges if you cancel within the first 14 days of your subscription. After this period, refunds will not be issued for any payments made.

  3. How to Cancel: To cancel your subscription, log into your account, navigate to the “Subscriptions” section, and follow the prompts to cancel. You will receive a confirmation email once your cancellation is processed.

  4. Changes to Subscription: You can modify your subscription preferences, including delivery frequency and product selection, at any time. Changes must be made at least 24 hours before your next delivery.

  5. Refund Processing: If eligible for a refund, please allow 5-7 business days for the refund to be processed back to your original payment method.

  6. Customer Support: If you have any questions or need assistance with your subscription, please contact our customer support team. We’re here to help!

Delivery Guarantee

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